2018 Year End Holiday Sales

FAQs & Shipping


Q. How do I check the status of my order?

Upon placing your order, please allow up to 5 business days to have your order processed. Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible. Once you order has been shipped, you will receive a notification, along with your tracking number through Email or FaceBook messenger. If you did not receive any updates on your order, please contact us immediately and we will do all we can to investigate.

Q. How long does shipping & delivery take?

Please allow up to 1 week for your order to processed, and an additional 3 days to be shipped out. Our fulfilment centers are located around the world. For domestic orders in the United States, it will normally take about 3-4 weeks. For International orders, please allow up to 4-5 weeks.

Q. Why does shipping take so long?

Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship direct to you, the customer! The downside to this is slightly longer shipping times, though we work our hardest to get your order(s) shipped as fast as possible.

Q. How do I receive multiple orders?

When you order multiple products, your items will be sent separately. (This ensures that you get our orders at the quickest time possible.) Do not worry, it is quite normal that you receive a product a few days before the other.

Q. Do you ship Internationally?

Yes! We ship worldwide to ensure that every customer will enjoy his or her shopping experience with us.

Q. Are my payments through your store secure?

We place security at the top of our list, and will do nothing less than our best at protecting your credit card data. Our payment methods are 100% secured and encrypted. To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Q. How can I get in contact with you?

We handle customer service through FaceBook Messenger and E-mail. Visit our Facebook Page here to open up a chat with us on FaceBook Messenger, or send us an email at hello@puralty.com with any questions or concern that you have. 

Q. Do you offer a refund if I don't like the product?

Visit our refund policy page for complete details. If you have any additional questions that have not been addressed in our FAQ, please contact us and we will get back to you as soon as possible.

Q. Are the $0 items really free?

Yes, from time to time, we do run such giveaways to our customers. All you have to do is to pay for shipping (as we can't possibly make a loss from shipping costs too.)